Patient Advocate

McDonough, Decatur, Fayetteville, GA
Full-time, Part-time, Entry-level
Remote: No

Elevated Eyecare is a full service eye and vision care provider, accepting both eye emergencies as well as scheduled appointments. Patients throughout the McDonough & Morrow areas come to Elevated Eyecare because they know they will receive the personal attention and professional care that is our foundation. Our team is dedicated to keeping our patients comfortable and well-informed at all times. At Elevated Eyecare, we explain every exam and procedure and answer all of our patients’ questions.

For information on Elevated Eyecare including more information on our company culture, visit our website at Elevated Eyecare.com .

Experience with eye and vision (as a patient or an employee) is recommended but not required. A proven interest in holistic health care and/or personal well-being will benefit your application.

Essential Responsibilities

The Patient Advocate Team Member is made up of three (3) advocates and a case coordinator. Advocates are the liaison for patient care and communication. Provide a thorough explanation of examination and care procedures to the patient. Optimize patient flow throughout the office.
 

• Ability to seamlessly transition between front desk responsibilities, assisting as a technician, and supporting as an eyewear stylist
• Ensure that all required patient testing results are accurate and documented appropriately.
• Facilitate communications between patient, doctor, scribe and other interested parties both internally and externally while following HIPAA regulations
• Communicate with pharmacies to ensure patients are able to receive their medications
• Ensure all equipment is operating properly making it easy for patients to receive the necessary care without needing to be rescheduled.
• The team will ensure the proper contact lens samples are on hand and provide the needed information for patients to place their CL orders pushing for annual supply orders.
• Facilitate the completion of refractions and contact lens (CLs) exams
• Facilitate patient medical exams as well as provide back up for other advocates and the scribe; provide patients with doctors recommendations
• Maintain a professional appearance and demeanor, representing our practice with integrity and respect
• Other duties as assigned

What you bring to the table:

• Solid communications skills, both verbal and written
• Mathematically inclined
• Ability to perform under pressure and promptly addressing complaints
• Strong cross-departmental collaboration
• Detail-oriented and punctual
• Strong skills using a computer, Microsoft Office Suite, and typing at least 45 words per minute

Required Qualifications:

• At least 0 to 2 years of experience in a healthcare setting (volunteer work/internships will be considered) or training preferred
• Reliable transportation (travel between work locations required)

Education: High School Diploma or equivalent (GED)

Additional Information:

• Pay range: $15.00 - $20.00 per hour (dependent upon experience) 
• 30-35 hours/week including Saturdays
• 401k, Medical Insurance (Dental & Vision)
• Travel Pay & PTO
• Flexible Scheduling, Cross-Training, Education Reimbursement for career development

COVID-19 considerations:
All patients and team members are required to wear a mask, curbside service, and all surface area sanitized and cleaned at regular intervals.

Elevated Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 

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